1. DESCRIPTION OF SERVICE
Exlvis Solutions Pvt ltd provides a suite of Products categorized as below.
a)The “Societycity ERP” which provides Central Database which integrated with Tools for Communication, Facility Management, Billing and Accounting.
b) The “Society Guard” that digitized Security Workflow with encrypted data which integrated with tool for Visitor tracking, safety and security of apartment complexes.
2. USER ACCOUNT, PASSWORD AND SECURITY
Resident are responsible for maintaining the privacy of thie Your password, verification code, and account information. you choose when you create your account, and are fully responsible for all activities that occur under your account. If there is any compromise on Your password You can change Your password using the ‘Forgot Password?’ functionality. Exlvis Solutions pvt ltd will not be liable for any consequence arising from your failure to comply with this Section.
3. Registration of the Direct Customer Account
a) If You are registering the administrative account for the Direct Customer online on the Platforms, You may be required to complete a verification process as part of setting up the account (“Account”).
b) If You registered by Society Admin userid and Password generated by them, After your Account setup you can change your credential only once time. We categorically state the Company has no liability for usage or sharing of information / data by such Direct Customer. They are fully responsible for all activities that occur on the administration account.
4. SUSPENSION OF ACCOUNTS
You agree that We may at any time and for any reason, including but not limited to breach of the Terms or the Privacy Policy, terminate or restrict or suspend Your access to the Platform, with or without prior notice, and without liability. If there is a suspicion of untoward or illegal activity, we may suspend Your account immediately.
5. ABUSE OF SERVICE
Exlvis Solutions pvt ltd takes no responsibility for abusive content, and it is the responsibility of the users to regulate such content.
6. NO RESALE OF SERVICE
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Products, use of the Products, or access to the Products.
7. Disclaimer of Warranties and Liability
a) The Exlvis is a technology platform and only provides licenses to its Users to use its proprietary solution to facilitate safety, security, billing and Accounts in your Apartment Complex.
b) The Company does not warrant that the technology platform, information, content, product (including software) or services included on or otherwise made available to the Users through the technology platform are free of viruses, malware, or other harmful components.
c) The Company shall not be liable for any unanticipated or unscheduled down time of all or a portion of the services provided to the Users.
d) The Company shall not be responsible for actions of information sharing by the Direct Customer. The Direct Customer shall be solely responsible and liable for obtaining the requisite permissions from its residents to share their respective information with the Company.
e) You acknowledge and agree that the Company shall not be held responsible or liable for theft, security breach, or any other unusual or illegal activity that occurs in the premises of the apartment complex /gated complex, as the services of the Company are provided on a best effort basis.
g) The Company will not be liable to You in any way or in relation to the Content, or use of, or otherwise in connection with the Platform. The Company does not warrant that the Platform, information, Content, product (including software) or services included on or otherwise made available to You through the Platform are free of viruses or other harmful components.
i) Our respective investors, directors, employees, agents, suppliers, and Us shall not be liable, at any time for any, direct, indirect, punitive, incidental, special, consequential, damages arising out of or in any way connected with the use of the Platforms, whether based in contract, tort, strict liability, or other theory.
8. Support SLA
a) All Support queries are to be lodged using the "Software Support" feature present on the Products. If the issue is related to log in, support email can be sent to support@societycity.in, support@societyvisitors.com
b) All support queries will receive initial response within maximum 24 business hours of Exlvis Solutions pvt ltd receiving the request. Business hours are 9:30AM to 6PM, IST.
